Manage Networks and Hubs

Setting up a new Network is described in the Create and Configure a Network guide.

When clicking a Network, you load up the Network Details screen. The screen contains the sections:

• General – this contains the details of the network, the Name, Contact, location, and Alert options. All these fields can be updated at any time. Additionally, displayed are the ‘Last Detected’ and ‘Default Gateway’ as obtained from the hub(s) installed on that subnet.
• Devices– the list of video Devices managed by the hub(s) on the network. Filter options are available to drill-down the viewed list of Devices. Additional options provided here are:
  • Group Processing > Group Backup Task – further information on this is detailed in Devices - Cisco and Poly.
  • Group Processing > Group Upgrade Task – further information on this is detailed in Devices - Cisco and Poly.
  • Group Processing > Group Restart Task – this will initiate a task to schedule a restart command to all the Devices in the current view. It applies to all Devices that are online with API access working at the time of the task running.
  • Export List – export the current viewed Devices to a CSV file for reporting or asset management purposes
• All Devices – the list of video Devices and hubs on the network. Clicking a device in this screen will open the Device Details screen. Where required, select the Mark as Cisco Device or Mark as Poly Device buttons to identify the device as either a Cisco or Poly video Device (in the instance of the platform not identifying it).
• Hubs – this screen displays the current configured hubs on the network and the last time the contacted the platform (Last Detected). Hubs may be deleted from the service by clicking . Additionally, you may download and install new hubs to the network. Further information on that is found in Install the Morbit Hub and Pairing the Morbit Hub to your Account.
• Device Simulator– you can simulate a Device on this network to check for:
  • Protocol Connectivity – simulate a Device on the remote network. You can check for specific protocols or just test them all. If the results are a Success, then the outbound connectivity to the video service appears good. Should the results return a Failed then any firewalls between the Devices and video server should be checked.
  • DNS Checker – adding in the video service registration server and clicking Get Records will show the DNS records returned. This can be useful to see if local DNS servers are causing issues with video SRV records.

The Device Simulator feature is dependent on the Hub hosting computers being in the same network subnet for Protocol Connectivity testing and/or having the same DNS records as the Devices.

Networks are removed by clicking , where you will receive a warning that, “Deleting this network will remove all devices, hubs, and any associated data. This cannot be undone”. If in doubt do not select this until you have taken any necessary data exports from the platform. As notified, there is no option to restore this without a full redeployment of the network and associated hubs.

IMPORTANT: When deleting a network or hub from the service, please remember to uninstall the Morbit Hub from the hub computer(s).

Suggested next articles: Manage Connected Devices or Manage Display Systems