Morbit Studio Zoom Integration

Morbit Studio integrates with Zoom to give IT and operations teams a unified view of their Zoom Rooms, hardware devices, call quality metrics, and user presence — all within the Morbit Studio platform.

Prerequisites:

• A Morbit Studio account with administrator access
• A Zoom account at Business plan or above
• Zoom account administrator rights to authorise the integration

1. Adding the App

Step 1 — Enable the Zoom integration in Morbit Studio

1. In Morbit Studio, navigate to System > Configuration
2. Select the Organisation you want to enable the Zoom integration for, and click the edit icon (visible when you hover over the Organisation name)
3. In the General menu, tick Enable Zoom and click Save
4. The Zoom Accounts option will now appear in the main Configuration screen for that Organisation

Step 2 — Authorise Morbit Studio with your Zoom account

1. In the Organisation's Configuration screen, click Zoom Accounts, then click New Account
2. Add a Description for the integration and click Save and Authorise
3. When the confirmation prompt appears, click Yes
4. You will be redirected to Zoom — sign in with your Zoom administrator account
5. Review the permissions requested by Morbit Studio (see Why do you need these Zoom scopes? for a full explanation of each permission)
6. Click Allow to grant access and complete the authorisation
7. Once authorisation is confirmed, close the pop-up window as instructed

Note: You must be a Zoom account administrator to complete this step. Non-administrator accounts do not have sufficient permissions to authorise the integration.

Step 3 — Configure Room and User Discovery

The integration is not yet active until discovery is configured. Without this step, no data will be imported.

1. Open the Zoom account you just integrated with in the Organisation's Configuration screen
2. Select the Discovery menu
3. Configure the following options:
   • Include Rooms — tick this to import your Zoom Rooms. Use the Name and/or Location filters to limit which rooms are imported (based on the values set within your Zoom platform)
   • Include Users — tick this to import your Zoom users. Use the Department, Email, or Timezone filters to limit which users are imported
4. Click Save to complete setup. The service will take approximately 15 minutes to synchronise for the first time

Step 4 — Set up Alerting (optional yet recommended)

If you want Morbit Studio to send proactive alerts when Zoom Room device issues are detected:

1. In Morbit Studio, navigate to System > Configuration and select your Zoom account
2. In the General menu, tick Enable Alerts
3. In the Alert Notification field, enter the email addresses that should receive alerts. Separate multiple addresses with a comma
4. Click Save
5. Navigate to Devices > Unified Comms Devices and open each Zoom device you want to enable alerts for
6. Select the Alerting menu, tick Enable Alerts, and then select the alert sub-categories you want enabled. For full coverage, we recommend ticking all sub-categories

You must also enable alerts within your Zoom account for notifications to flow through to Morbit Studio:

1. Sign in to the Zoom Management portal with an administrator account
2. Navigate to Admin > Room Management > Zoom Rooms
3. Select Account Settings from the heading menu
4. Click the Alert tab, then select Notification Email and Webhook settings
5. Enable all relevant alert types. At minimum, we recommend enabling:
   • Audio device has quality issues
   • Video device issues
   • Poor voice quality alert
   • Controller or scheduling display disconnected
   • Companion Whiteboard or Companion Zoom Rooms disconnected
   • High CPU usage is detected
   • Low bandwidth network is detected
   • Zoom Room is offline
   • Selected mic, speaker or camera has disconnected
   • Zoom Rooms Display is disconnected
   • Zoom Room passcode entered incorrectly
   • Zoom Room automatically recovered from upgrade failure
6. For each enabled alert, also tick the associated Send an email... box to ensure recovery events are captured

Troubleshooting authorisation issues: If you encounter problems during the authorisation step, see Troubleshooting below.

2. Permissions Required

When authorising the integration, you will be presented with a list of permissions (OAuth scopes) that Morbit Studio requires. All permissions are read-only — Morbit Studio does not create, modify, or delete any data in your Zoom account.

A full explanation of each permission and why it is needed is available here:

? Why do you need these Zoom scopes?

3. Using the Integration

Once the integration is active, the following information from your Zoom account is available within Morbit Studio:

Zoom Rooms Morbit Studio displays all Zoom Rooms discovered during setup. For each room you can view:

• Room name and physical location (based on your Zoom location hierarchy)
• Current status (e.g. Available, In a Call, Offline)
• Hardware devices assigned to the room, including make, model, serial number, and firmware version
• Active health alerts and historical alert records

Navigate to Devices > Unified Comms Devices within Morbit Studio to view your Zoom Rooms and their associated devices.

Call Quality Metrics For meetings conducted in Zoom Rooms, Morbit Studio captures and displays per-participant quality of service data, including:

• Packet loss
• Jitter
• Latency
• Bitrate
• MOS (Mean Opinion Score)

This data is available in the call records and reporting sections of Morbit Studio and is used to identify and investigate call quality issues.

User Presence If user discovery is enabled, Morbit Studio displays the real-time presence status of Zoom users (e.g. Available, In a Meeting, Do Not Disturb). This is visible within the relevant user and device views in Morbit Studio.

Alerting If alerting is configured (see Section 1, Step 4), Morbit Studio will send email notifications when device health alerts are triggered on your Zoom Rooms. Alerts are also visible within the platform under Devices > Unified Comms Devices.

4. Troubleshooting

The authorisation window is not completing Ensure you are signed into your Zoom account with an Administrator role before starting the authorisation process. Non-administrator accounts cannot grant the permissions required.

Rooms or users are not appearing after setup Discovery can take up to 15 minutes after initial setup. If data has still not appeared after this time:

• Confirm Include Rooms and/or Include Users are ticked in the Discovery menu for your Zoom account in Morbit Studio
• Check that no overly restrictive Name, Location, Department, or Email filters have been applied that would exclude your devices or users

Alerts are not being received Ensure that the relevant alert types are enabled in both Morbit Studio (at the device level) and within your Zoom account under Admin > Room Management > Zoom Rooms > Account Settings > Alert. Both must be configured for alerts to flow correctly. See Step 4 above for the full list of recommended Zoom alert settings.

A "scope" or "permissions" error appears This typically means the Morbit Studio app was not fully authorised during setup. Remove the app from your Zoom account and repeat the authorisation process, ensuring you click Allow when presented with the permissions screen.

5. Removing the Integration

To remove the Morbit Studio Zoom integration from your Zoom account:

1. Sign in to the Zoom App Marketplace
2. Click Manage in the top-right corner
3. Select Added Apps from the left-hand menu
4. Locate Morbit Studio and click Remove
5. Select a reason (optional) and click Remove to confirm

What happens to your data after removal: Upon de-authorisation, Morbit Studio will permanently delete all Zoom data associated with your account from our systems within 10 calendar days. To request earlier deletion, contact us at gdpr@morbit.co.uk.

Impact of removal:

• All Zoom Rooms, devices, users, and call quality data currently displayed in Morbit Studio will be removed
• Any alerting configured for Zoom devices in Morbit Studio will cease
• The integration can be re-established at any time by repeating the setup process above

6. Frequently Asked Questions

Do I need a specific Zoom plan? Yes. The Morbit Studio Zoom integration requires a Zoom Business plan or above. The API features used are not available on Zoom Pro or free plans.

Does Morbit Studio write any data back to Zoom? No. The integration is entirely read-only. Morbit Studio retrieves data from Zoom for display purposes only and does not create, modify, or delete anything in your Zoom account.

Who can authorise the integration? Only a Zoom account administrator can authorise the integration on behalf of your organisation. Standard user accounts do not have sufficient permissions.

Is my Zoom data secure? Yes. All data is encrypted in transit (TLS) and at rest. Data is stored on AWS in the EU (Ireland) and is not transferred outside the EU. See our Zoom Integration Terms of Use and Privacy Policy for full details.

What do I do if I'm asked to re-authorise the integration? Follow the same authorisation process as initial setup (Section 1, Step 2). This can occur if your Zoom access token has expired or your administrator permissions have changed.

7. Contact Support

If you cannot resolve your issue using this guide:

? Submit a support ticket ? help@morbit.co.uk ? Knowledge Base

Support hours: Monday–Friday, 09:00–17:00 UK time

For full details of response times and SLAs, see our Zoom Integration Support Guide.