Device Usage
A view of the number of calls (inbound and outbound) and duration per Device of each one being monitored. Filters are provided to enable you to drill-down into the data. This data can be exported via the Export button.
Device Quality
A view of the call quality of the video calls per Device in the timeframe. Calls in this view are rated as: (Cisco only feature)
| Perceived Call Quality | Packet Loss | Jitter |
|---|---|---|
| Good | < 0.2% | <10ms |
| OK | 0.2% <> 2.0% | 10-50ms |
| Bad | >=2% | >=50ms |
Filters are provided to enable you to drill-down into the data. This data can be exported via the Export button.
Unknown quality is where the Device API does not provide the packet loss or jitter metrics in the call records.
Active Devices
A view of total call metrics (inbound and outbound) per Device. Filters are provided to enable you to drill-down into the data. This data can be exported via the Export button.
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